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This bad information letter covers the truth that the wok Ms. Hodges ordered is not out there by upgrading it to a better, greater wok. As properly, it’s so constructive in tone that the reader may not understand that the complete set she ordered hasn’t arrived on time, as two pieces of it should arrive later. This bad news letter did not focus at all on the detrimental, however delivered its message in a optimistic way. Harry Figby also extended an opportunity for a future relationship by informing Ms. Hodges of upcoming sales and occasions.
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