10 Ways Social Media is Changing Advertising
Social media is more widespread now than it has ever been and it just makes sense the corporations are getting interested and more involved. Businesses see this as a way to keep better tabs on their target market, engage with potential customers, and more. You can learn about all of the ways that social media is changing the game when it comes to advertising, whether that is for better or worse, here in this list.
Increased Access To Customer Service
Social media has made the customer service experience more convenient than it has ever been. Customers don’t even have to directly contact customer service to get the help that they need most of the time because just raising a complaint on social media can get you answers from the company if they see your public posts. Some brands use automatic responses or 24/7